JOIN THE
COLOURPAC HUB
Get instant access to all of Colourpac’s FREE branding, design, website and marketing resources and tips.
We’ve designed these beauties to make your biz life a whole lot easier! Just add your email and they’re all yours!
We know all too well how hard small biz can be, and how some days, you’re brain goes on holidays… that’s why we’ve created this bank of resources and other day-to-day biz bits’n’pieces to get you through.
SO WHAT'S INSIDE?
Take a Peek
BRANDING
A strong brand identity can help to build trust with customers and clients, creating a positive relationship between the two. It also helps to create an emotional connection with your audience.
DESIGN
Your design needs to convey a message clearly and effectively. This will include visual and typographic elements to tell your message.
MARKETING
Marketers are always looking for ways to better understand their audiences. After all, the more you know about them, the easier it is to market your product.
PRINTING
We love our high-quality printing and paper options, that will give your finished product a polished look and feel.
SMALL BIZ
We know how hard it is to run a small business. But we also know that with the right tools and advice, you can be successful!
COPYWRITING
We love nothing more than helping people create beautiful graphic designs. Our copywriting dos and don’ts will help you avoid common mistakes, so your design will look amazing – and so will your business.
JOIN THE COLOURPAC HUB
Just add your email!
FAQ's
If you are after anything custom, please email us at: info@colourpac.com.au or fill in the General Design Brief.
We will contact you via phone or email to fill out a questionnaire (if required). That way we know exactly what we are designing for you.
Our questionnaire makes it super simple for you to order, however the most important things we need to know is where to start and what the quote is for:
What product are you wanting (logo, branding, business cards, flyer and so on)
Do you need a design, or do you have print ready artwork?
It really depends on your order!
If your order requires design, we will always tell you when you are ordering a rough time frame between ordering and when we will start. The design process is a bit of a how long is a piece of string scenario! It depends on revisions, how quickly you back to us, and of course how busy we are. The clearer you are in communicating with us on what you want, the quicker we can get your design completed.
We ask that you check your proofs carefully and give us as much information in one go, or the back and forwards can add a lot of unnecessary time to the process. Once final proof is confirmed, it can take 3 to 14 working days to print and send out.
If you need your order urgently, we always recommend informing us your timeframe when you enquire about placing an order and we will let you know if it is achievable or not.
We always make notes of your timeframe and try and work within it, but of course with postage time we can never guarantee it.
All timeframes listed are an estimation. We will always do everything in our power to keep to them, however certain things outside of our control can extend these timeframes such as: a particularly large or difficult job, peak times, or periods where we have sales or promotions.
We don’t have a minimum order amount! This is dependent on your products you are ordering. We will always send you a quote to ensure you are happy with the final figure before ordering.
Yes we do! Although they are generic samples to show you the quality of our work. If you are wanting a sample of your design, we recommend ordering our minimum of 10 (this is dependent on product, please ask for your best options for your design sample).
We sure do! Bulk pricing starts at 250 items. We will always send you a quote to ensure you are happy with the final figure before ordering.
We want you to be confident that your order is on its way! If you are wondering about the status of your order, feel free to get in contact with us. We will be more than happy to look up your order and send you the tracking information, if we haven’t already.
If there are any issues with your order, please email us at: info@colourpac.com.au
Please include a description of the issue as well as any photos. Before you contact us, please check your final proofs to see if the error was in the final proof before contacting us – as Colourpac cannot be held accountable for any errors not picked up in the final proof.
Unfortunately, we do not offer combined orders as it can confuse our process, and we like being organised as we will get your order out quicker for you!
No, we prefer you do not as it can get very confusing, as there are so many stages to both design and print.
If you would like to add, send us a message and we will let you know at what stage your order is, but if we have started it, it is usually better to start a new order.
After filling in the questionnaire, we will gather all of your information, including any inspirational images you may have sent us, and will do up an initial proof based on our understanding of the information you have provided.
Example below:
When it comes to logo design, we always start with one primary design. Once we have that initial design, we then move on to any necessary revisions. We ask that you take a look at the revisions and let us know what you think. We also ask that you check for any spelling or grammar errors at this stage. This helps us to ensure that the final product is exactly what you’re looking for. Thanks for your help in making sure our designs are top-notch!
Once the initial proof is finalised, we will send you a final proof, with a quote of quantities and everything that we are printing.
Any mistakes not picked up in the final proof will be printed, please check carefully!
Before confirming an order, it’s always a good idea to do up some concepts first (pdf not print). This way, you can be sure that we are on the same page with you and that you are happy with what we are proposing. Plus, it’ll give us a chance to show off our creativity and get you excited about the project! So go ahead and knock yourself out – concepts away!
Unfortunately, no – we take part or full payment before starting any work on your design. Design as you can imagine takes up a lot of time, and it is only fair that we are paid for the work we do.
It also isn’t fair on those who have paid as it will slow down how quickly we can get their designs to them.
Often, designers do not release indesign files to clients – your payment is payment for time in designing your files, however ownership of the indesign files remain with us.
You will receive a copy of the final design as a pdf, jpg or eps. If you require in any other format please ask and we will be sure to deliver in that format.
Design without files. This is a discounted price to help ensure that design prices do not become restrictive to small businesses – as our whole aim is to ensure you have the same access to design as the big guys.
What this means, is that we keep your designs on record for you. This is the best option if you think you will mostly be printing with us. Look at Colourpac as your Designing Police.
In saying this gives you exclusive rights to use the design, however Colourpac retains full ownership of the files.
Please note, regardless of what you choose, we cannot control if another customer requests the same font, pantone colours or stock images if they are freely available on the internet.
We have been doing this for many, many customers so we are good at understanding what you want, if we are totally off mark though this is ok, just be honest with us and we can revise where the design was headed.
When you view your artwork on your phone or computer, the display is powered by a graphics card, and the output can vary greatly.
See the explanation of RGB and CMYK colour below!
Easy! We just charge a small fee and can alter any designs we have on file.
Yes, you most definitely can! However, if you provide your own designs they must:
- Have 3mm bleed
- Be 300dpi minimum
- Fonts must be outlined. Alternatively, you can send us the font file
We cannot accept PDF downloads from Avery, Canva*, Vistaprint or any similar website, as the resolution is too poor to print sharply. It will print blurry and will not look professional.
We can recreate your own designs at a fee incl GST. This is the price for design without files.
*Please email us your Canva file and will check the resolution and advise you if resolution is good to go.
See how to get Print Ready.
Yes, we will need to set your file up again from scratch so our usual design prices will apply, we can definitely match your current design as close as possible, as long as you have all commercial rights to your original artwork.
If you don’t have a logo this is ok, we will ask you if you want a script font or a block font for your business name within the design and we don’t make more than one or two font revisions. We do always recommend you have a professionally designed logo, but if this is out of your budget we do understand.
No, we cannot use fonts or images off google image search, or any other images off the internet. Images generally that are found online are only 72dpi so that makes them too small for print. It is also illegal to use images found online, especially if using for commercial purposes. If you need fonts or images, we do have subscriptions to font and stock image sites with the right licencing and can utilise those instead.
Most people are surprised at how well their product matches what they see. As there is a wide difference in monitor calibration and the different technologies used, some printed colours may not exactly match the colours on your specific monitor.
Computers use a colour system called RGB, the colour scope on a digital screen is crazy, there are millions of colours! Our printers, like most printers use a colour system called CMYK. This stands for Ceyan, Magenta, Yellow and Key (or black). At some stage your RGB file must be translated to CMYK in order to print it on a printing press. The CMYK system is what most printers use to print. As we are limited to the combinations of these colours, the colour scope is not as wide as a digital screen – for this reason, colours will vary slightly when they are printed. Also, every printing machine will print slightly differently. Materials will also take up inks differently, and so one colour may look different on paper as it does on other medium. While we try to take all care that your colours are correct, we unfortunately cannot guarantee how your colours will print, especially if the files are supplied to us.
Yes! This is actually very helpful, as we cannot match a colour without a printed sample. We welcome you to post us any samples you have and we can colour correct/match.
We choose the appropriate courier to ensure your product reaches you within three working days after print is completed.
Please ensure you let us know if you require Express Delivery.
We don’t currently ship overseas, however if you aren’t in Australia and would like to purchase an item from us, get in contact with us here and we can give you a quote on shipping.
From the time we receive your print ready files we endeavour to have your job printed within 48 hours (for small runs only ). Read more here.
Not sure if your files are print ready? Read more here.
Once your order has shipped from our offices, we will email through a shipping notification that will include a tracking number.
We want you to be confident that your order is on its way! If you are wondering about the status of your order, feel free to get in contact with us. We will be more than happy to look up your order and send you the tracking information if we haven’t already.
